Who is involved
Alfredo takes your request and confirms it. The tour is run by a local Budapest company.
That company provides the service with its own staff and licences. Alfredois the person you deal with: he takes your request, passes on the operator's conditions and confirms the booking. His details are in the legal notice.
The details of the operator providing your tour are sent to you in writing when the booking is confirmed.
How a request works
- You send a request, through the form on this site or on WhatsApp, with the tour, the date and how many of you there are.
- Alfredo checks availability with the operator.
- He replies in writing with what you need to decide: date and time, meeting point, price, payment method, cancellation policy and requirements for taking part.
- If it suits you, you accept in writing and Alfredo confirms the booking. Until then there is no booking and no commitment on either side.
Sending a request is not booking or paying, and it does not commit you to anything.
Price and payment
Nothing is paid on this site and no card details are requested. The price, the payment method and when payment is due are set by the operator and sent to you in writing before the booking is confirmed.
The operator's conditions
The payment method, the cancellation policy and the requirements for taking part are those of the operator that runs the tour. They may differ from one tour to another, and they are always sent to you in writing before the booking is confirmed: the ones you receive are the ones that apply to your booking.
- Payment method
- Pending confirmation by the owner
- Changes and cancellations by you
- Pending confirmation by the owner
- Cancellation by the operator
- Pending confirmation by the owner
- Requirements for taking part
- Pending confirmation by the owner
Changes and cancellations
To change or cancel a booking, write to Alfredo on the same channel you booked through, or to info@toursguidebudapest.com, as soon as you can. He handles it with the operator under the operator's cancellation policy.
Experiences on external platforms
Some experiences on this site are booked on external platforms such as GetYourGuide, and they are labelled with the platform's name (“Booked through GetYourGuide”).
In that case, the booking, the payment and the contract are with the platform (and with whoever provides the activity through it), and its terms, prices and cancellation policy apply. Alfredo is not involved in that booking. For any change or complaint, contact the platform.
The prices this site shows for those experiences are a guide, with the date they were checked: the final price is the one the platform shows you when you book.
Complaints
If something did not go as expected, write to info@toursguidebudapest.com explaining what happened and giving your reference if you have one. Alfredo will reply and, if the complaint concerns how the tour was delivered, pass it on to the operator.
If you are a consumer, you can also contact the consumer protection bodies in your country of residence.
Governing law
- Governing law and courts
- Pending confirmation by the owner
If you book as a consumer, you keep in any case the protection given to you by the mandatory rules of your country of residence. Nothing in these terms limits the rights the law gives you as a consumer.